We’re always working hard to provide the most convenient and affordable shipping options to make your celebration as worry-free as possible. Every order is carefully packaged, and if you place your order by 3:30 p.m. eastern time, it ships the same day!
When we receive your order, it will be reviewed and processed by our customer service staff, at which time you can follow its status on our Order Status page. We will also email you the tracking information once it has shipped.
Available Shipping Methods
We offer up to five shipping methods, depending on your location and the products you order.
FedEx Ground is our standard shipping method, offered free with many products. You can expect delivery within 5 days to most parts of the country. An estimated delivery date will be shown in your shopping cart before you checkout, so you’ll know exactly when to expect it for your location.
FedEx Ground Transit Times
5 Days 4 Days 3 Days 2 Days 1 Day
USPS Priority typically delivers in 2-4 days, and is often the cheapest method for small, light-weight items. This option is not available for items marked “Ground Delivery Only.”
FedEx 2Day is a guaranteed 2-day shipping option. Deliveries are guaranteed by 8:00 p.m. to residences and 4:30 p.m. to commercial addresses Monday through Friday. This option is not available for items marked “Ground Delivery Only.”
FedEx Priority Overnight is guaranteed to deliver the next day by 10:30 a.m. anywhere in the US Monday through Friday. This option is not available for items marked “Ground Delivery Only.”
Customer Pickup is available to customers in Florida and Georgia. If you’d like to pick up your order instead of having it delivered, just select "I would like to pick my order up from the Orange Park, FL warehouse" in your cart before checking out, and we will call you to schedule an appointment once your order is ready.
“Free Ground Shipping” Offers
Several products on our website feature an offer for “Free Ground Shipping.” When you order one of these products, you will receive free FedEx Ground shipping for your entire order! This is a great opportunity to save on some of our most popular items.
“Ground Shipping Only” Products
Many of our products are flammable, contain small amounts of flammable compounds, or use compressed air canisters. For safety reasons, these cannot be shipped by air. You’ll see them clearly marked with this notice:
Also, orders that include visco fuse will be sent via USPS Domestic Ground service.
At this time, we do not accept website orders from outside the United States, and cannot ship ground-only items outside the continental US. For orders that require foreign billing addresses, please call us at 904-213-0615, or e-mail firstname.lastname@example.org.
We cannot ship to APO/FPO or P.O. Boxes.
We do not accept returns for pyrotechnic items or confetti cannons. All other items may be returned unopened within 30 days of purchase. Returns will be refunded the full value of the order minus actual shipping charges to and from the shipping destination.